Back Order

If a product is labelled “Back Order” then it may take longer for you to receive it. Please add it to your basket and if there is a supply problem we will contact you. If you have any queries about the product’s availability, then contact us on 0345 222 3550 with the relevant product code if possible.

COVID-19 - we are doing everything we can to minimise delays and fulfil your orders

Please rest assured we are doing everything we can to maintain our stock levels, fulfil your orders promptly, and answer your queries in a timely manner.

However, the effects of the COVID-19 pandemic have resulted in national shortages of some products, particularly personal protective equipment (PPE), and we are experiencing restrictions on the amount of these that we can obtain.

To ensure as many of our clients as possible have access to the products they need, we have had to ration certain items to minimise the chance they will become out of stock.

We strongly recommend that you place your orders in plenty of time for all medicines and products.

Due to circumstances beyond our control, not all order requests can currently be delivered within one working day, which is our usual service level. The sooner we receive your order, the more time we have to deliver it, and the smaller the risk of you running out of essential items.

A significant of part of our efforts to ensure the continuity of our service, includes maintaining the health and safety of our employees, who are vital to keeping Ashtons running smoothly.

In order to minimise risk for all parties, we are practicing social distancing throughout the business. Extra space created by some staff working remotely is being utilised to spread out those still on site and ensure everyone can maintain a safe distance during their working day. We have also split some departments into separate shifts to minimise the number of people working in the same area at any one time.

Our Customer Service Team is always here to help, so if you do find something is out of stock or you are simply having trouble placing orders, please email us at customerservice@ahps.co.uk or for urgent enquiries please call us on 0345 222 3550.

Thank you for your continued trust and support. We are committed to being there for our clients and employees and will continue to keep you informed as the situation evolves.

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